Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: December 2024Information We Collect
We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This may include:
- Personal Information: Name, email address, phone number, and other contact details you provide
- Account Information: Username, password, and other account credentials
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
To provide, maintain, and improve our services, including customer support and technical assistance.
Communication
To communicate with you about our services, updates, and important notices related to your account.
Analytics
To analyze usage patterns and improve our website functionality and user experience.
Legal Compliance
To comply with applicable laws, regulations, and legal processes.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers are contractually obligated to protect your information.
We may disclose information when required by law, legal process, or government request, or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Encryption
Data is encrypted both in transit and at rest using industry-standard protocols
Access Control
Strict access controls ensure only authorized personnel can access personal data
Regular Updates
Security systems are regularly updated to protect against emerging threats
Your Rights and Choices
You have several rights regarding your personal information:
Access
Request access to the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information under certain circumstances
Portability
Request a copy of your data in a structured, machine-readable format
Objection
Object to processing of your personal information for marketing purposes
Restriction
Request restriction of processing in certain circumstances
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Ensure basic website functionality and security | Session/Persistent |
| Analytics Cookies | Understand how visitors interact with our website | Up to 2 years |
| Functional Cookies | Remember your preferences and settings | Up to 1 year |
| Marketing Cookies | Deliver relevant advertisements and track campaign performance | Up to 2 years |
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law:
- Account Information: Retained while your account is active and for a reasonable period after account closure for legal and business purposes
- Communication Records: Kept for customer service and quality assurance purposes
- Analytics Data: Aggregated and anonymized data may be retained indefinitely for research and improvement purposes
- Legal Compliance: Some information may be retained longer to comply with legal obligations
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place:
Transfer Safeguards
- Adequacy decisions by relevant authorities
- Standard contractual clauses approved by regulatory bodies
- Binding corporate rules for intra-group transfers
- Other appropriate safeguards as required by law
Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Important Notice
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make material changes, we will:
Notify You
Send email notifications to registered users about significant changes
Update Date
Revise the "Last updated" date at the top of this policy
Version History
Maintain records of previous policy versions for transparency
Contact Us
Encourage questions about changes through our contact channels
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Address
Plzeňská 345/5
150 00 Praha 5
Czech Republic
Business Hours
Monday - Friday
9:00 AM - 6:00 PM
CET